Refund policy

Sales Terms & Conditions

Physical products

• All sales of new & refurbished items are final. No refunds will be issued.
• Exchanges are permitted only if the product is returned in its original packaging, unused, and/or in the same condition as when purchased.
• Items are eligible for returns within 7 days of purchase, accompanied by proof of purchase.
• Approved product exchanges will be dependent on stock availability, and will be sent to you at earliest opportunity.

Services

• All sales of services are final. Any disputes must be made within 24 hours of receiving your items from us.
• You are encouraged to inspect and verify all sharpening (and related) services performed, immediately upon receipt of your item(s).
• Service requests may be rejected on grounds of safety and/or potential damage to our equipment.

We reserve the right to refuse any exchange if the item does not meet the above conditions. For any questions regarding our sales terms, please contact us at contact@sharpzilla.co.